How do I reserve my vacation rental?
You may reserve your rental online or by contacting our team at AtYourService@LandmarkRentals.com or (910) 928-0055.
What is your payment schedule? What forms of payment do you accept?
For direct bookings:
An initial payment of 50% is required at the time of booking, and the remaining balance is due 60 days prior to the arrival date.
For bookings via third-party channels:
The payment schedule is outlined on the listing on that channel.
We accept credit cards (Visa, Mastercard, Discover, and American Express) and e-checks for all bookings.
What is your cancellation policy?
For direct bookings:
All cancellations must be in writing via email at cancel@landmarkrentals.com. Cancellations received more than 60 days prior to the date of arrival shall receive their payments back minus the 3.75% Reservation Fee, taxes, and any non-refundable fees associated with Travel Insurance. Cancellations made within 60 days of the arrival date will result in the forfeiture of all payments made unless travel insurance is purchased and the need to cancel is covered under the policy.
For bookings via third-party channels:
Cancellation requests must be submitted via the booking channel. Cancellation policy is outlined on the listing on that channel.
If you reserving the home, Big Blue #116, cancellations must be in writing via email at cancel@landmarkrentals.com. If the Property is rented at the same rental rate and term, Landmark Vacations, LLC will refund Tenant's money less the Reservation Fees, associated taxes and any non-refundable fees associated with Travel Insurance. If the Property does not get re-rented, all advance payments by Tenant will be forfeited.
Do you offer travel insurance?
Yes! We partner with Red Sky Travel Insurance to provide our guests with the option of protecting their vacation investment with Trip Preserver coverage. Trip Preserver provides trip insurance, emergency assistance, and travel services in case of hurricane evacuations and family emergencies, such as illness or death in the family. For more information on Red Sky Travel Insurance, click here.
The cost of Red Sky Travel Insurance is 6.95% of your total reservation.
This amount will be indicated at the time of booking. Once selected, the fee is due with your first or final payment depending on when you request the policy to be added. Travel Insurance is non-refundable after 14 days of purchase or if purchased within 60 days prior to the stay arrival date.
We recommend you purchase travel insurance at the time of booking. For more information or questions on coverage details with Trip Preserver, please visit their website: https://www.trippreserver.com/products/sun-trip-preserver/ or call Red Sky directly at 1-866-889-7409.
What is your policy regarding hurricanes or other inclement weather?
We are not responsible for the weather or other Acts of God and there will be no refunds for such events. Landmark highly recommends considering travel insurance as a way to protect your vacation investment.
Do you offer shorter night stays?
From June-August our properties are only available to rent from Saturday-Saturday. In the off-season, the majority of our rentals offer 2 and 3-night minimum stays, with the option to check-in on any day of the week.
What are check-in and check-out times?
Check-in is at 4:00 PM and check-out is at 10:00 AM.
Can I request an early check-in or a late check-out?
Early check-in / late check-out is not available from May 1st through September 30th. Early check-in and late check-out may be available outside of these dates on a case-by-case basis. Please reach out to the Landmark Vacations team via email (AtYourService@LandmarkRentals.com) to make this request 2 days prior to your arrival/departure. Same-day requests will not be able to be accommodated.
How do I check-in?
Three days prior to your arrival, you will receive an email from us with important check-in information. This email will contain your keyless entry door code, the property address and any gate/ garage codes needed to access the property. This email will be labeled “Keyless Entry Code for Landmark Vacation Rentals” Please note that this email will be sent from Landmark Vacation Rentals, even when booking via a third-party channel. If this email does not appear in your inbox, we advise you to check your spam/junk folder. At 4:00 PM you will go straight to the property.
How does the keyless entry door code work?
Guests are assigned an individual door code for their stay. This code is activated at 4:00 PM on your arrival date and expires at 10:00 AM on your departure date.
How do I check-out?
Guests will receive departure instructions via email the day before their departure.
What if I need assistance with the property during my visit?
Please contact our team at AtYourService@LandmarkRentals or 910.928.0055 for assistance. Standard office hours are Monday through Saturday from 9:00 AM to 6:00 PM May 1st through September 30th and Monday through Friday 9:00 AM to 5:00 PM the remainder of the year. A team member is on call to monitor voicemails and emails received outside of standard office hours and respond accordingly based on the nature of the call.
What is the process for rebooking for next year?
Bookings can be made up to 16 months in advance on our website or by calling our office.
Where can I locate the address of my rental property?
After booking, you will be able to find the property address in the top left corner of your reservation confirmation email, as well as in the Guidebook that will be available 30 days prior to checkin.
What is included in the rental unit? How is it stocked? What do I need to bring to enjoy my vacation?
A linen package - A linen package is included with all reservations. This includes bed sheets, bath towels, hand towels, washcloths, bath mats and kitchen towels. The package will correspond with the maximum occupancy permitted for the rental property. Guests should bring or rent their own beach towels.
Kitchen Supplies - The kitchens are equipped with all standard appliances as well as items such as dishes and utensils, cookware, a coffee pot/Keurig, a microwave, toaster, etc. Please see individual property listing descriptions for additional featured items available at certain houses.
First Night Amenities Kit - This is an initial supply that will not be replenished, so we do recommend bringing or buying these items for your stay. The starter supply includes toilet paper, a roll of paper towels, dish soap, laundry detergent, and trash bags.
Do your rental properties have wireless internet service?
High-speed wireless internet is available at no additional fee in all of our properties.
Do you offer any rental properties with pool access?
Many of our homes feature private pools, and several of our homes offer access to community pools. Private or community pools are indicated in the property description. Additionally, you may search by the pool amenity on our website. Community pools are typically open from Memorial Day to Labor Day. Properties with private pools are able to be heated for an additional fee which varies by property.
Do you offer any rental properties that are pet-friendly?
Yes! We have a list of dog-friendly properties which can be found on our Dog Friendly Rentals page. A maximum of 2 dogs are allowed and will require a non-refundable pet fee.
Do you offer any discounts?
Discounts are not offered in the summer, but different properties may offer discounts throughout the offseason and these offers are advertised when available.
